Program Benefits:
Quality Culture Changer uses the knowledge of mistake attributes and human behavior to create cultural changes essential in promoting mistake-proofing. Easy to learn and use, these principles help organization leaders recognize why most quality initiatives are destined to fail before they begin. Identifying and avoiding actions that reward or punish mistakes removes key barriers to mistake-proofing. Recognizing and removing hidden, but powerful disincentives for mistake-proofing and productivity improvements opens the door for sustained performance gains. Prioritizing mistake-proofing opportunities leads to the most rapid quality improvements achievable. Through effective communication, organization, and sustained accountability mistake-proofing becomes a natural part of every process and activity, complementing existing processes and quality tools. Quality Culture Changer can promote the following results:

• Reduces the fear of punishment for mistakes

• Encourages the discovery of mistakes

• Puts the focus on mistake-proofing successes

• Rewards prompt and effective corrective actions

• Focuses the effort where the need is greatest

• Creates enthusiasm for the mistake-proofing effort

• Builds change agents and mistake-proofing champions

Program Description:
Creating a quality cultural change begins with a correct understanding of mistakes and their role in modern quality. Through numerous examples, leaders will see how their attitude toward mistakes and productions can become the most powerful tool in eliminating and controlling design and production mistakes. Associates will identify and prioritize organization mistake-proofing activities. Associates will be able to change policy and behavior to prevent rather than punish mistakes. In addition, associates will be able to hold the organization accountable for mistake-proofing while promoting an enthusiastic support for these methods.
 

Implementation and Customization:
These techniques can be applied immediately within the associate´s organization. Our flexible approach can be quickly and expertly tailored to reflect your company´s specific organizational needs.